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Digital Transformation (DT) in the Era of Customer-Centric Organizations (CCO) pt.1

Digital Transformation (DT) in the Era of Customer-Centric Organizations (CCO) pt.1

“Wouldn’t it be great if customers just gave us a chunk of change at the beginning of the year and we calculated zero for their shipping charges the rest of that year?” – Charlie Ward (former Amazon principal engineer; current Amazon VP, technology) And we kind of had a small pause, a moment where we

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Customer Journey Mapping – Workshop – Berlin

Customer Journey Mapping – Workshop – Berlin

About this Event… “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” – Albert Einstein Drafting a Customer Journey Map is part of this problem thinking process Einstein was talking about – a crucial piece of the puzzle when it comes

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